Terms of service

General Terms and Conditions for Purchases in the Vitra Circle Store and for Purchases of Used Articles


Vitra Circle Store, Weil am Rhein

Status: July 2023


  1. SCOPE


For all purchases made in our Circle Store and for the purchase of used items the following General Terms and Conditions shall apply exclusively between us, Vitra GmbH, Charles-Eames-Str. 2, 79576 Weil am Rhein, Registration Court Freiburg, HRB 410378, and the Buyer in the version valid at the time of purchase, unless otherwise agreed in writing.




The display of goods in our Circle Store or the presentation of products on our website does not constitute a legally binding offer, but a non-binding invitation to submit an offer; errors in the labelling remain reserved.


In case of using our offer "Click & Collect", the customer can move goods into the virtual shopping cart via a mouse click. There, it is possible to view the selected goods and thus to check the selection made. By clicking the "Reserve" button and after providing the contact information, the goods are reserved for the customer for one week. The customer will immediately receive an electronic confirmation of his reservation by e-mail. We expressly point out that no contract is concluded on the basis of the reservation confirmation. Contracts are only concluded after the goods have been viewed in the Circle Store and payment has been made on site.


Goods reserved online can be collected during opening hours from our Circle Store at Vitra Campus, Charles-Eames-Str. 2, 79576 Weil am Rhein. The purchase decision and payment are made directly on site; there is no right of withdrawal. If a time period is specified for collection, this must take place within the relevant period, as otherwise availability of the goods in the Circle Store cannot be guaranteed. Delivery is not possible.




Payment for the goods shall be made by Maestro or credit card, whereby payment by Maestro or credit card shall be on account of performance. We accept VISA and MASTERCARD credit cards.




We retain title to the goods delivered by us until the customer has paid the purchase price in full.




The used items come for sale as seen. The age and condition of these items will be taken into account when setting the price.


Used items show signs of wear. These signs of use do not constitute a defect. Claims due to defects in these used articles shall become statute-barred twelve months after the article has been handed over to the customer; in deviation from this, the claims specified in Clause 6 shall become statute-barred in accordance with the statutory periods.



The following limitations of liability apply to any liability for damages, irrespective of its legal basis:


We shall be liable in accordance with the statutory provisions for any breach of material contractual obligations for which we are responsible, i.e. contractual obligations the fulfilment of which gives the contract its character and makes the proper performance of the contract possible in the first place. Insofar as we are not guilty of intentional or grossly negligent conduct, we shall, however, only be liable for the typically occurring foreseeable damage.


For all other breaches of duty, we shall only be liable if damage has been caused intentionally or through gross negligence by one of our legal representatives or vicarious agents.


Liability under the Product Liability Act remains unaffected; this also applies to liability for culpable injury to life, limb or health. If we assume a guarantee, we shall be liable in accordance with the statutory provisions. Unless otherwise stipulated above, claims for damages against us arising from breaches of duty are excluded.




We collect, process or use personal data only within the framework of the provisions of data protection law. For details, please refer to our data protection declaration, which the buyer can download at https://www.vitra.com/de-de/privacy or request them from us at any time.


  1. Applicable law and place of jurisdiction


German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).


If the customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, our place of business shall be the place of jurisdiction. However, we also have the right to sue the customer at his place of business.